Authors: Giulia Capuzzo NSW DCCEEW, Liam Downing, Transport NSW, Tess Gordon, PLACE Evaluators increasingly face the challenge of conducting evaluation in complex systems where diverse voices, shifting power dynamics and competing priorities shape both the process and products of evaluative work. This presentation shares practical insights from a Signs of Success (SoS) framework as applied in the NSW Department of Education. The framework is an adaptive impact measurement and reporting approach that foregrounds stakeholder engagement, transparency and shared ownership.
The session explores the cogeneration of concise sets of sequential outcome measures from full program theories with evaluators and program owners. We will demonstrate how this supported participatory evaluation practice by recognising stakeholder values and redistributing power in evidence generation. To support equity in program outcomes, the Signs of Success also surfaced enabling conditions, shifting conversations from sole attribution to the evaluand toward systemic responsibility.
We also found that strong relationships and ongoing skill‑building formed the foundations of the collaboration between evaluators and program owners. Building a strong evaluative culture was essential for conversations around prioritisation of resources as the program matured along its path of impact.
Our objective in this session is to demonstrate how evaluators can embed integrity, inclusion and accountability within system-level evaluation processes while supporting program improvement and public value. By fostering transparent decision making and adaptive processes, we will show how this approach created space for open dialogue about progress, uncertainty and failure where program owners felt confident using evidence to guide decisions, even at the highest levels of governance and accountability.
This session will appeal to intermediate and advanced evaluators who regularly work with leaders and decision makers. It aligns with the Roots and Routes theme by showcasing how evaluation can strengthen evaluative culture, improve communication with decisionmakers and ensure evaluation remains credible amid increasing complexity.
